English Customer Service

Responsibilities:

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.

Qualifications:

• Diploma/Bachelor’s degree holder.
• Prior work experience as a Customer Service Agent/Chat Support Agent in BPO company.
• Good proficiency in English is a must, minimum B1 level.
• Awareness of current affairs and events in the respective markets/countries.
• High on teamwork and engagement.
• Mature & has the analytical thinking.
• Wiling to work in shifting schedule.
• Willing to work onsite in Lippo Mall Yogyakarta.