E-commerce Executive (Marketplace)

Job Overview

We are looking for an E-commerce Executive to be part of our growing team! As an E-Commerce Executive, you will play a vital role in driving online sales and ensuring a seamless shopping experience for customers by managing and optimizing the online sales and operations of Torch’s e-commerce platform. Your effort contributes to the brand's online visibility, customer satisfaction, and overall business success in the digital landscape.

Job Role

• E-commerce Strategy: Develop and implement the e-commerce strategy in alignment with the overall business goals and objectives.
• E-Commerce Management: Oversee the day-to-day operations of the e-commerce website, ensuring it is functional, user-friendly, and up-to-date.
• Product Management: Manage the product catalog, including adding new products, updating product information, and optimizing product listings for SEO.
• Merchandising: Plan and execute online visual merchandising strategies to maximize product visibility, cross-selling, and upselling opportunities.
• Inventory Management: Monitor and manage e-commerce inventory levels, ensuring product availability, and minimizing out-of-stock situations.
• Pricing and Promotions: Collaborate with marketing teams to plan and execute pricing strategies, discounts, and promotions to drive sales and maintain profitability.
• Content Management: Ensure that product descriptions, images, and other content are accurate, compelling, and aligned with the brand's tone and style.
• Analytics and Reporting: Analyze e-commerce performance metrics (e.g., conversion rate, bounce rate, traffic, and sales) to identify trends and opportunities for improvement.
• SEO and SEM: Implement search engine optimization (SEO) and search engine marketing (SEM) strategies to increase organic and paid traffic to the website.
• Mobile Optimization: Ensure the e-commerce platform is optimized for mobile devices to cater to the growing mobile shopping trend.
• Customer Retention: Develop and execute strategies to enhance customer loyalty, including email marketing, loyalty programs, and post-purchase engagement.
• Competitor Analysis: Monitor the competitive landscape and stay updated on industry trends to maintain a competitive edge.

Job Qualifications

• A bachelor's degree in marketing, e-commerce, business administration, or a related field is typically preferred.
• Min. 1-2 years of experience in e-commerce, digital marketing, or online retail management is highly valuable (fresh graduates are welcomed to apply).
• Proficiency in e-commerce platforms (e.g., Shopee, Tiktok, Lazada, Zalora, etc.), content management systems, and analytics tools.
• Familiarity with digital marketing principles, including SEO, SEM, email marketing, and social media advertising.
• Strong analytical skills to interpret e-commerce metrics and make data-driven decisions.
• A focus on providing an exceptional online shopping experience for customers.
• Effective project management skills to oversee multiple aspects of e-commerce operations.
• A keen eye for detail to ensure accuracy in product listings, pricing, and content.
• Strong communication skills to collaborate with cross-functional teams and provide excellent customer support.
• The ability to adapt to changing e-commerce trends and technologies.