Account Manager - Small and Medium Business, Indonesia

Account Manager - Small and Medium Business, Indonesia

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. Together, we inspire creativity and enrich life.

Join us. TikTok's SMB (Small and Midsize Business) Team aims to help businesses and brands unleash their creative side, connect with our audience, and drive revenue and growth.

Responsibilities:

• Manage a designated book of business to achieve quarterly revenue & product adoption targets.
• Build and maintain strong, long-lasting relationships with clients.
• Understand client goals and objectives to provide tailored TikTok advertising solutions.
• Oversee the implementation, optimization, and performance analysis of advertising campaigns on the TikTok platform.
• Provide strategic guidance to clients on advertising best practices and TikTok platform capabilities.
• Proactively address client concerns and challenges to maintain high client satisfaction and retention rates.
• Ensure compliance with TikTok Ads policies and guidelines in all client interactions and campaign executions.
• Collaborate and communicate effectively with external customers and internal stakeholders (Ads Policy, Finance, Product, etc.).

Qualifications

Minimum Qualifications:

• Minimum 3 years experience as an Account Manager in digital advertising, account management, or client services.
• Proven track record of managing client relationships and achieving revenue targets.
• Strong communication, organizational prowess, and analytical acumen to interpret data and trends effectively.
• Communicate fluently in Bahasa and English in a business environment.

Preferred Qualifications:

• Familiarity with TikTok Ads platform and other social media advertising tools (e.g., Google, Facebook, YouTube, etc.).
• Ability to succeed in a rapidly changing environment with excellent problem-solving, creative thinking, and analytical skills.
• Excellent cross-functional collaboration skills, with a track record of working effectively across departments to achieve common goals.
• Strong verbal and written communication skills, with the ability to effectively translate technical language to non-technical stakeholders.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate our diverse voices and are passionate about creating an environment that reflects the many communities we reach.