Clients Service Manager

Our client, a consulting company based in Jakarta that offers excellent services in Training and Strategy, has received recognition for its achievements. They've been ranked among the top business coaching firms globally and hold a Guinness World Record for the Largest Practical Business Seminar in the World. Be a part of it!

Responsibilities:

• Overseeing the Operational teams
• Training and managing CS
• Setting customer satisfaction targets and working with the team to meet targets consistently
• Monitoring and interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
• Focusing and planning customer loyalty programs to increase revenue and improve client retention
• Creating good relationships with the Client
• Establishing customer service policies and procedures

Job Qualification:

• Minimum Bachelor of Public Relations, Communication, or Business Management
• At least 5 years of experience as a Client Service Senior Officer or Client Service Manager
• Outstanding leadership abilities and excellent written and verbal communication skills in Indonesian & English
• Skills in training and mentoring CS team
• Familiar with Microsoft Office programs (PowerPoint, Excel, Word, and Outlook). Excellent communicator, high initiative, disciplined, organized, and a good team player