Customer Service

Responsibilities:

• Efficiently handle customer inquiries and complaints through Omni channel (Chat) or Inbound call (voice)
• Escalate complex issues to the Team Lead for resolution
• Maintain a typing speed of at least 50 words per minute
• Exhibit effective communication and active listening skills
• Collaborate with team members to ensure seamless customer support

Qualifications:

• Minimum of 1 year of relevant working experience in Customer Service/Support
• Demonstrating strong communication skills in both Bahasa and English
• Experience working as part of a customer service voice team
• Minimum education requirement: Diploma or equivalent, bachelor level preferred
• Willingness to work in a shifting mode, including public holidays, as part of an 18/7 roster
• Familiarity with various customer service tools and technologies
• Ability to execute smart solutions
• Empathy and a customer-centric approach
• Experience in live chat is a plus
• Able to maintain a friendly and pleasant tone
• Good communication and writing skills in English

Job Type: Contract
Contract Length: 12 months

Application Questions:

• Are you available to join immediately?

Education:

• D1-D4 (Required)

Experience:

• Customer Service: 1 year (Required)

Language:

• English (Preferred)

Location:

• Yogyakarta (Required)