General Manager

AYANA Hospitality is on the lookout for an accomplished and visionary General Manager to lead our premier property, Delonix Hotel Karawang. This key leadership position demands a dynamic and results-oriented professional who will drive operational excellence, foster a high-performing team culture, and ensure unparalleled guest experiences.

Responsibilities

• Oversee the overall operations of Delonix Karawang, ensuring alignment with corporate objectives and brand standards.
• Develop and implement strategic plans to enhance property performance and revenue growth.
• Lead, mentor, and manage department heads to ensure effective communication and collaboration.
• Foster a strong guest service culture by monitoring guest satisfaction and implementing improvements.
• Manage budgets, forecasts, and financial performance, ensuring profitability.
• Ensure compliance with all regulatory requirements and industry standards.
• Drive team engagement, talent development, and succession planning initiatives.
• Establish relationships with key stakeholders and partners to drive business opportunities.

Qualifications

• Proven experience as a General Manager or in a similar executive role in the hospitality industry.
• Strong operational, financial, and leadership skills.
• Exceptional communication and interpersonal abilities.
• Ability to develop and execute strategic business plans.
• A commitment to guest service excellence and team engagement.
• Fluency in English; additional languages are a plus.
• Strong problem-solving skills and ability to adapt in a fast-paced environment.
• Degree in Hospitality Management, Business Administration, or a related field.

Benefits

• Positive Working Environment
• Great Environment
• Supportive Team Work