Head of E-commerce (Retail Industry) - Surabaya

Description:

SabiKerja is a curated headhunter agency based in Jakarta that is well-known as a one-stop talent solution in which we connect curated quality talent with the institution or company that partners with us.

We represent our client that is a well-known manufacturer and retailer of gold jewelry in Indonesia, with a wide range of designs and collections to cater to different tastes and budgets. They have been in business for over 40 years and have built a strong reputation for quality and craftsmanship.

Key Responsibilities:

• Develop and implement marketing strategies to exponentially increase online sales for clients Lifestyle (Online) and Goldie.
• Ensure that each online sales channel meets sales targets.
• Coordinate with the management team, marketing communications, offline lifestyle team, and other stakeholders to design online campaign marketing strategies.
• Determine promotional policies aligned with market trends, seasons, market conditions, and company objectives.
• Collaborate with the marketing communications team to develop tactical plans for online marketing strategies.
• Coordinate with the operations head to ensure the successful execution of branding and marketing strategies.
• Identify market opportunities and establish partnerships with revenue-oriented entities to expand market reach.
• Increase the number of online customers.
• Reduce online customer churn rate.
• Design and maintain customer retention programs through various loyalty initiatives.
• Conduct regular work monitoring and analysis to develop actionable strategies focused on results.
• Monitor competitor activities and collaborate with the marketing communications team to develop activation strategies and plans.
• Perform periodic financial performance analysis to ensure optimal capital efficiency.
• Explore various initiatives to enhance services and achieve customer satisfaction targets.
• Efficiently manage inventory to avoid unnecessary stockpiling.
• Optimize capital allocation for projects that yield maximum profitability.

Qualifications:

• Strong digital marketing skills, including SEO, SEM, social media marketing, email marketing, and content marketing.
• Minimum 7 years of experience agency/e-commerce company.
• Analytical and data-driven mindset to analyze market trends and campaign performance.
• Excellent communication and interpersonal skills for effective collaboration.
• Strategic thinking and problem-solving abilities to identify opportunities and develop solutions.
• Results-driven and goal-oriented mindset to achieve measurable outcomes.
• Knowledge of the gold and jewelry industry (preferred).