Curator / Butler

Job Description - Curator / Butler (HOT0AQOB)

Work Locations

Umana Bali, LXR Hotels & Resorts
Jl. Melasti, Banjar Kelod, Ungasan
Bali 80364

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Curator will play an essential role in strategies and managing the guest experience throughout their journeys. The Curator will provide personalized service to guests in a prompt, friendly, and professional manner and maintain a positive image through all areas of guest contact. Bring into effect the superior product and service knowledge from the company and from the local folklore by exceeding guest’s expectations in accordance with the policies and procedures set by Hilton.

As the Guest Curator, you will be responsible for performing the following tasks to the highest standards:

• Review arrival list to welcome the guest
• Greet guests upon arrival with a warm welcome and personalized service
• Be aware of Resort daily activities
• Ensure Guest History Record is updated after Guest’s departure
• Assist in other villas or areas as requested by Manager
• Control inventory for all items in the Guest room, Living Areas such as glassware & flatware
• Anticipate Guest needs by learning their preferences, allergies, dislikes, etc.
• Liaise with HSK to ensure standards are maintained, especially in terms of Housekeeping service, turndown, and special arrangements
• Liaise with F&B to ensure reservations, amenities, and possible allergies are well communicated
• Assist with preparation and service for all in-room functions and parties when required
• Be knowledgeable regarding hotel facilities and island activities
• Organize special requests for UMANA Guests; Honeymoon turndowns, Birthday surprises, or any arrangements related to guest requests
• Ensure compliance with health and quality standards
• Report for duty punctually, wearing the correct employee uniform following the appearance standards
• Report to work on the scheduled days at the scheduled time. All schedules are subject to change without prior notice
• Follow all safety policies to ensure a safe work area
• Perform side duties as assigned daily by the supervisor and/or Manager
• Handle guest inquiries in a courteous and efficient manner
• Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and resort activities
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Provide guests with a summary at the end of each shift
• Provide courteous and professional service at all times
• Maintain a good working relationship with colleagues and all other departments
• Not use resort's telephone for personal calls, only for business
• Not smoke or consume alcoholic beverages or use prohibited drugs while at work
• Farewell every guest checkout with a special gift from the resort
• Run errands for guests when necessary

As a Curator serving Hilton Brands, you are always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Strong command of English, Chinese, Korean, or other languages
• Ability to identify needs with the twin acts of probing and listening
• Strength of character coupled with determination and self-discipline
• High level of self-confidence, enthusiasm, and initiative
• Ability to deal with different types of people
• Experience and exposure in front of house and Food & Beverage
• 2 years’ experience in the same position is preferred

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!