Customer Service Executive 中文客服专员

Job Responsibility

• Provide support via phone, email, or chat to address customer inquiries and issues.
• Identify customer needs and offer solutions.
• Ensure issues are resolved within the required timeframe to ensure case closure.

Job Requirements

• Minimum SPM/UEC or equivalent in any field.
• Fluency in Mandarin and basic English.
• No experience required.
• Patience and ability to empathize with customers.
• Comfortable working with computers and multiple systems.
• Able to type in Traditional Chinese characters.
• Good time management, multitasking abilities, and a customer-oriented attitude.
• Able to work rotational shifts.

Job Benefits

Training Provided: Comprehensive training to help you succeed in your role.

Career Growth: Opportunities for advancement and career development.

Retention Bonus: Attractive retention bonus provided.