Technical Expert, Strategic Planning Catering Camp

Title: Technical Expert, Strategic Planning Catering Camp

Evaluate and develop operational catering camp service procedures to provide clear guidance for all contractors in performing their assignments and meeting standard level quality of services. Key duties include, but are not limited to, conducting regular weekly, monthly, and annual inspection audits to ensure standard procedures are fully implemented sitewide within the organization.

Additional Responsibilities:

Personal Safety

• Fulfill minimum safety record requirements, including:
  • Deliver SAP (Safety Accountability Programs) as per setup monthly target.
  • Attend the divisional SHE’s steering committee.
• Ensure compliance with PTFI regulations and standard operating procedures.
• Review reports and daily tasks completed by contractors and provide guidance on improving their safety, health, and environmental standards.

Catering Services Standards

• Review the development of menu planning and its compliance with standard practices of services stipulated under HACCP.
• Perform regular inspection audits of kitchen-mess halls, feeding stations, and meal drop-off points to assess compliance. A weekly report is prepared and distributed to all relevant parties identifying non-conformities.
• Discuss with contractors to heighten their awareness of quality, hygiene, and safety.
• Inspect kitchen, storage, and other cooking amenities.
• Work with PHMC and Safety IH to lead investigations into any cases of food poisoning, contamination, or other potential food outbreak events.
• Provide KPI matrix and align it to the measurement of service performance as stipulated under the contract.

Facilities Management – Camp, Global Housekeeping, and Laundry

• Identify and develop standards and procedures for cleaning, laundry, and housekeeping for all areas of barracks, offices, and other facilities under the contractor's scope.
• Prepare forms and explanations/training based on QA/QC standards for the contractors.
• Provide instructions to contractor supervisors for tasks to be carried out in the field, ensuring correct performance and coverage of all facilities.
• Provide in-house training to contractor supervisors to develop their understanding and knowledge of their jobs.
• Make decisions in consultation with contractor supervisors or HR Manager regarding supervisory decisions, including reprimands or warnings, in accordance with the Collective Labor Agreement.

Project Work – As needs arise for Food Feeding Station expansion, Underground Food Shelters, and the Port site new kitchen-camp. These projects may arise with little notice and require swift response. Ongoing improvement initiatives have included:

• Maintain standard quality services for various underground food shelters, feeding stations, and meal drop-off points.
• New mill-maintenance facilities clean and housekeeping program.
• Sport and recreational facilities services programs.
• Program of Barrack Maintenance (Resident temporary relocation while renovations are in progress).
• Centralization of laundry and efforts to improve services while optimizing resources.
• Training and specialization programs on the duties of hospitality services.
• Assist with PSU de-scoping initiatives.

Qualifications

• Bachelor’s degree in business/administration or similar and ten (10) years of experience in managing/supervising services for catering, camp, and housekeeping premises.
• At least two (2) years of experience in managing a project around hospitality services.
• Logical thinking skills.
• High level of patience.
• High emotional intelligence.
• Open-minded, accepting of new ideas.
• Perseverance.
• Strong supervisory and leadership skills.
• Strong analytical and conceptual thinking skills.
• Ability to work in a culturally diversified workforce.
• Fluent in English (oral and written) and willing to learn Bahasa Indonesia.
• High-level communication and presentation skills.

Preferred Qualifications

• Business Analyst certification is preferred.

Criteria/Conditions

• Copper Overseas Service Company ("COSCO") promotes a drug/alcohol-free work environment through mandatory pre-employment drug testing and ongoing random drug testing as per applicable Company Standards.

COSCO has reviewed the jobs at its various office and operating sites and determined that many of these jobs include tasks or duties that could affect the safety or health of the employees performing these tasks or others. Accordingly, the Company has designated the following positions as safety-sensitive:

• Positions within COSCO held by employees who receive Safety Training; or
• Positions within COSCO held by employees who operate equipment or motor vehicles in furtherance of performing their COSCO job duties, including operating motor vehicles while on Company business or travel (for this purpose, "motor vehicles" includes Company-owned or leased motor vehicles and personal motor vehicles used by employees in furtherance of Company business or while on Company travel).