Member Services Consultant (Customer Services Inbound)

Travel + Leisure Co. Member Services Consultant (Customer Services Inbound) in Nusa Dua, Indonesia

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES:

1. Process all Member bookings efficiently and within a timely manner via all communication channels including e-communication.
2. Assist with the development of working processes and operating SOP’s.
3. Follow company processes ensuring member engagement.
4. Effectively deliver member engagement programs to members and guests.
5. Assist with the distribution of Member Kits to Members.
6. Assist with providing regular reporting requirements to Corporate.
7. Deliver 1-1 Member Education Program.
8. Understand and instill branded service standards, company system and processes, then adapt and localize owner service to maintain member satisfaction at a high level.
9. Efficiently respond to inbound online messaging Member servicing platforms within a three hour turnaround.
10. Efficiently manage response times to all Member Servicing e-communication channels including Email / online messaging for SEA region within a three hour turnaround.
11. Ensure quality business standards of service are delivered at all times.
12. Behave in a professional manner and actively participate as a team member to achieve company and departmental goals.
13. Follow tasks assigned by superiors.
14. Adhere to all company policies.
15. Display a Count On Me! Service to all internal and external parties following the CARE philosophy of the business.
16. Any other duties as required and/or directed by Supervisor / Manager.
17. Ensure that all reasonable directions given with regards to health and safety are followed.
18. Display innovation through inspiring, creating and improving processes and products.
19. Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.

KEY POSITION CRITERIA:

1. 2-5 years’ experience in customer focused roles within tourism, education, and/or travel industries in sales positions.
2. Fluent in English: This is essential for effective daily communication with our corporate headquarters and international teams.
3. Hospitality industry reservation and services related working experience in manager roles.
4. Strong communication and influencing skills.
5. A positive, professional manner with the ability to represent the department at internal meetings.
6. Positive thinking and not afraid of challenges.
7. Confident and flexible with the ability to work in a fast-paced and changing environment.
8. Flexibility in working schedule – ability to work weekends, public holidays, evenings as required.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.