Supervisor & Quality Control Desk Collection

Supervisor & Quality Control Desk Collection

Responsibilities:

• Collaborate with the compliance division to ensure that billing carried out by both internal collection desks and vendors is in accordance with OJK, AFPI, and company's regulation.
• Review and improve company's regulations in accordance with OJK and AFPI regulations.
• Reduce the number of customer complaints and conduct clarifications with vendors and internal desk collections.
• Conduct investigations and analysis of customer complaints and provide suggestions for future improvements.
• Perform detailed inspections.
• Provide training and education regarding desk collection's regulations.
• Work together with all staff to prevent fraud.
• Formulate weekly and monthly reports.

Minimum Requirements:

• Experience as Desk Collection Supervisor for at least 1 year.
• Experience leading a large team, including at least 2 Team Leaders and over 30 Agents/Operators.
• Oversee daily collection activities, including call monitoring and payment follow-up.
• Prepare and analyze daily, weekly, and monthly reports on collection performance.
• Highly motivated, self-driven, able to work with minimum supervision, with a strong control attitude and decision-making ability within given authority.
• Good understanding of control, monitoring, and coaching.
• Must possess at least a Diploma degree (any field).
• Good leadership skills, with the ability to build and lead a team.
• Able to adapt quickly to the working environment.
• Able to work under pressure and meet targets.
• Good knowledge of Collection processes.