Customer Service Representative

Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

1. Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
2. Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
3. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
4. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
5. Maintain basic knowledge of client products and/or services
6. Prepare complete and accurate work including appropriately notating accounts as required
7. Participate in activities designed to improve customer satisfaction and business performance
8. Offer additional products and/or services
9. Track, document and retrieve information in call tracking database
10. Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

1. High school diploma with three to six months of relevant experience preferred
2. Courteous with strong customer service orientation
3. Strong computer navigation skills and PC Knowledge
4. Ability to effectively communicate, both written and verbally in English
5. Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
6. Ability to work as a team member, as well as independently
7. Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location: Solo (Surakarta, Indonesia)

Language Requirements: English

FRESHERS can also apply