Service Center Coordinator Professional (30011341)

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Service Center Coordinator Professional (30011341)

Location:

Balikpapan, ID, 76114

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Service Market Logistics is responsible for the spare parts logistics of all the Volvo Group brands. Together in a truly global organization of 3,800 talented people from diverse backgrounds, nationalities, and skills, we ensure spare parts are available when they are needed in a sustainable network of 5,000 suppliers, 3,000 dealers and 40 distribution centers. We develop, manage, and optimize the aftermarket supply chain for all Volvo Group brands. We are a key player in services provided to our customers and we are very close to the business.

Distribution Centre (DC) Balikpapan manages Service Market Business supporting Volvo Group business in Indonesia including Volvo Group Trucks, Volvo Bus and Renault. We are a team of approx 30+ engaged colleagues doing our best every day to support our customers, colleagues, and partners. We continuously aim to have a safe, caring, and learning organization that gives one an excellent opportunity to work globally, focusing on the total supply chain from supplier to customer.

Position Description

The Service Center is the interface between the Distribution Centre and both importers and dealers in the region, as well as our partners in sales and marketing. The role involves working with a wide span of activities, ranging from order management, customer satisfaction management, handling of service deviations, importation processes, outbound transportation performance and general administrative tasks.

Your responsibilities as Service Center officer involve daily order processing from dealers, following up with operations for speedy execution, driving activities for improved processes and routines, as well as working with continuous improvements towards increased customer satisfaction. Operationally you will be responsible for meeting stipulated targets for the group.

You will work closely with other departments. The position includes extensive involvement with dealers, importers, business area counterparts and colleagues.

Mission

• Interface towards importers, dealers, customers in the region, Sales and Marketing functions and other functions in Volvo Group.
• Identify and execute customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution.
• Be able to create and use digital information and advanced technologies, such as the cloud, machine learning, automation, mobile and social media, etc. to create business value.

Qualifications

• Bachelor degree or Diploma in any major.
• 3-5 years of relevant management experience in Customer Service and Supply Chain.
• Excellent communication skills in English (written and verbal).
• Customer-focused approach to meet internal and external needs.
• Commitment to continuous improvement and staying current with automation and digitalization development.
• Proficient in using logistics software and data analysis tools: Microsoft Excel, Microsoft PowerPoint, Microsoft Word. Power BI & Power Automate is a plus.
• Good presentation, networking, and coordination skills.
• Detail-oriented, well-organized and willing to work in a team. Sound problem-solving skills to find the root cause of customer issues.
• Solid knowledge of aftermarket logistics, supply chain management & lean principles.
• Result and process-oriented.
• Good analytical skills.
• Knowledge of import processes including PIB and custom duties.
• Knowledge in legal aspects is a plus.

ARE YOU A PERFECT MATCH?

Are you energized by challenges and playing an essential role for our customers?

Do you always keep the End-to-End perspective and approach?

Do you have a big interest in driving and developing cross-functional relations?

Then this position could be yours!

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions.

Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.