Customer Support Specialist (Yogyakarta)

At Jubelio, we always innovate to create a business platform that can be used for small, medium, or enterprise scale.

To fulfill this mission, Jubelio opens opportunities for those of you who want to join us as a Customer Support Specialist.

Job Description

• Answer incoming support tickets and online chat requests from our customers as well as comfortable in face-to-face interaction.
• Resolve technical issues including debugging customer sites to aid in problem resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Know company products inside and out so that you can answer customer questions.
• Update the company's internal ticketing system with information on technical issues and discussions or useful feedback from customers.
• Follow up with customers to ensure that their problems are resolved.

Qualifications

• Min 1-2 years experience as Customer Support/Service or related position. Experience in E-Commerce or Warehouse Management is a huge advantage.
• Fresh graduates with good internship/organization experience are welcomed to apply.
• Must be located or willing to relocate to Yogyakarta.
• Good proficiency in MS Office (Word, Excel, PowerPoint).
• Willing to work in night shifts and weekends as needed.
• The capacity to work well within a team.
• Attention to detail and logical thinking.
• The capacity to clearly explain a technical problem to a customer.
• Possess excellent problem-solving skills.