English Customer Service (Yogyakarta)

Minimum Requirements:

• Minimum 6 months relevant working experience in e-commerce industry as customer services.
• Minimum Qualification Diploma/Bachelors/Masters
• Proficient in relevant computer applications
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills

Responsibilities:

• Managing chat in a timely manner.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information.
• Meet personal/team qualitative and quantitative targets.
• Handle simple to difficult inquiries in a given span of time.
• Manage different types of callers in a given span of time.
• Achieve the given metrics in accordance to the center’s commitment to client
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Provide accurate information and excellent customer service.
• Research required information using available resources.