E-commerce Operations Staff

Minimum Requirements

• Graduate with Bachelor’s degree, Fresh Graduates/Students are welcome.
• Proven customer support experience or experience as a client service representative.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment.
• Able to work with a team.

Tasks & Responsibilities

• Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about our products and services.
• Resolve customer issues and complaints efficiently and to the customer's satisfaction.
• Process orders, returns, and exchanges.
• Maintain customer records by updating account information.
• Follow up with customers to ensure their issues are resolved.
• Work closely with other departments to ensure customer needs are met.
• Identify and escalate priority issues to the appropriate channels.
• Provide feedback on the efficiency of the customer service process.

Additional Benefits

• Competitive salary and benefits package.
• Comprehensive training and development programs.
• Opportunities for career advancement.
• A supportive and collaborative work environment.
• Employee discounts on company products.