E-Commerce Marketplace Supervisor

We are currently seeking candidates who can make a positive impact on our company, consistently demonstrate proactivity, and creativity in finding solutions. We believe that working with us is not just a job but also an opportunity to collaborate on a long journey towards mutual progress.

RESPONSIBILITIES:

Operations

• Marketplace, strategy, management, forecasts and results. These include short and long term objectives, customer metrics and overall performance. Develop reports and reporting formats.
• Oversee the day-to-day marketplace E-commerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.
• Ensure that daily site maintenance is conducted; correcting product descriptions, product placement, new item posting, out of stock item removal and functionality meets and exceeds company expectations. This is a tactical job of maintenance of the site through Alibaba and Channel Advisor.
• Reconciliation of Marketplace listings.
• Develop time and action calendars with processes and procedures to ensure actions are successfully completed.
• Develop cost center budgets for all phases of marketplace E-commerce.
• Manage relationships with digital agencies and external third parties in the marketplace world.
• Work at both the strategic and tactical levels.

Merchandising

• Develop the merchandising strategy and deck to ensure the site is well merchandised according to company directives and standards and merchandising is updated based upon the needs of the business for product to look fresh, new and push quarterly agendas.
• Plan out and execute marketplace promotions to maximize growth.
• In conjunction with internal partners and outside agencies, manage the overarching digital merchandising, design, and marketing strategies and the execution and analysis of email marketing, affiliate programs, paid search, SEO, and other web-based marketing programs.
• Manage weekly inventory reports for marketplaces.
• Drill down into marketing channels and site performance metrics to explain variances to business.
• Ensure marketplace copy and meta data are fully optimized to maximize traffic from search engines.
• Assist in SEO efforts including keyword research, site audits, page and site level optimization, link building, and competitive assessment.

Buying

• Develop and implement the assortment and inventory plan to match the sales plan. Work with other divisions to maximize inventory.
• Provide on-going strategic insights and recommendations of new marketplaces channels with growth plans.
• Replenishment and reorders.
• Reporting daily sales.
• Reporting weekly sales report to management.

Customer Service

• Overseeing the development of customer relationships through marketplace.
• Review monthly customer service reports and put into place action items to ensure efficiency of the process.

QUALIFICATION:

• Min. 2 years at the same position.
• Knowing well and can handle digital marketing (Google Ads, Meta Ads, and E-commerce Ads).
• Experience in E-commerce Alibaba and another platform.
• Experience with E-commerce marketing and digital sales drivers with marketplace and channel advisors.
• Demonstrated understanding of web technologies, browsers, analytics, reporting and content management systems and processes.
• Self-motivated and able to work independently as well as part of a team in a fast-paced environment with changing priorities and show constant entrepreneurial initiative.
• Strong project management skills.
• Strong analytical skills to guide business strategy decisions.
• Experience in accessories or apparel environment preferred, with E-Commerce marketplace.
• Candidates should be proactive and solution-oriented.
• Possess a positive attitude.
• Having a growth mindset in their lives.
• Ability to work from Monday to Saturday (with working hours).
• Willing to work on national holidays.

Jenis Pekerjaan: Penuh Waktu