E-commerce Customer Service Group Leader

Introduction:
PT.Lensung Technology Indonesia provides total solution services, from IT Infrastructure aspect: Hardware, Software, Networking, Cloud Computing, to the Business aspect for multi-sector industries. Lensung will propose the best available solutions that meet Clients needs and requirements regardless of the Brand of the Products.
We sincerely invite you to join our team and contribute to the development of the country's industrialization through the IT solutions we provide.

• We are looking for a Front-end Engineer.
• The working venue is in Jakarta Barat.
• Working with a cross-functional Global Team.
• Fresh graduates are encouraged to apply (GPA > 3.5).

Job Description:
1. Responsible for translating the operational language provided by the operations team and ensuring the accuracy of the translated language;
2. Serve as the customer service representative for the Desty Store online store to promptly and effectively receive inquiries from customers;
3. Use customer management methods such as labeling to maintain and manage order customers and improve customer satisfaction;
4. Handle orders in the Desty Store, follow up on the shipment status of orders, and promptly address any issues;
5. Record common problems in daily customer service work and develop solutions for them;
6. Manage the customer service team, develop high-quality customer service plans, and promote their implementation.

Job Requirements:
1. Proficient in speaking English, with a preference for understanding Chinese;
2. 1-2 years of experience in e-commerce customer service, with a good understanding of community and private domain operations;
3. Proficient in using computers and Microsoft Office and other office software;
4. Good customer service and communication skills, able to communicate and collaborate efficiently with the Chinese team, kind and positive attitude.

Application Questions:
Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years of experience do you have in a Customer Service Role?
• How would you rate your English language skills?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• Which of the following Microsoft Office products are you experienced with?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)