E-Commerce Account Manager

Come work at the forefront of science - and help the brands you grew up with grow and evolve into the next generation.

Job Description - E-Commerce Account Manager (2407027061W)

Kenvue is currently recruiting for an E-Commerce Key Account Manager for a leading channel & customer in Indonesia. This position reports into the Head of E-Commerce and is based at Jakarta head Office.

Who we are: At Kenvue, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON’S and BAND-AID —are category leaders trusted by millions of consumers who use our products to improve their daily lives.

What You Will Do

The E-Commerce Key Account Manager is responsible for cultivating relationships with key customers, developing strategic account plans, and driving sales & category growth in the assigned accounts. You will play a crucial role in representing Kenvue and ensuring the satisfaction of our key customers. The responsibilities include but are not limited to:

1. Build and maintain strong, sustainable, and profitable customer relationships with key accounts.
2. Develop long-term and short-term business plans in collaboration with the customer and channel team aligned with the company’s strategy and priorities.
3. Familiarity with various e-commerce platforms and technologies.
4. Knowledge of digital marketing & online advertising.
5. Drive and execute account plans & strategies to achieve sales targets and objectives.
6. Identify and pursue business opportunities to grow the categories, plan and execute online marketing campaigns to drive traffic & sales.
7. Drive in-store excellence & online perfect store executions from right product assortment, right promotion, right pricing, and prominent online visibility.
8. Drive & lead collaboration with cross-functional teams to deliver exceptional customer service, especially in ensuring on-time and in-full delivery of customer orders.
9. Monitor market trends and competitor activities to identify potential risks and opportunities.
10. Negotiate and finalize trading terms & promotion agreements.
11. Conduct periodic account performance analysis & review for internal and external stakeholders.
12. Manage account profitability, investment budget, and account receivables (AR) settlement.

Qualifications

What We Are Looking For

Required Qualifications

1. Minimum of 3 years of work experience in Key Account Management or a related field.
2. Bachelor's degree or equivalent relevant experience.
3. Excellent communication and interpersonal skills.
4. Ability to analyze data and generate actionable insights.
5. Problem-solving skills and a customer-focused mindset.
6. Willingness to travel.

What’s In It For You

1. Competitive Benefit Package.
2. Paid Company Holidays, & More!
3. Learning & Development Opportunities.
4. Employee Resource Groups.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

Kenvue is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.