Dynamics 365 BC Functional Support Consultant

Who is sa.global

sa.global addresses industry challenges through vertical-focused solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster. Our solutions and services are 100% based on Microsoft business applications and the Microsoft Business cloud, benefiting advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies. Through our industry-first approach, we want to put solutions in the hands of people closest to the problem to enable organizations to act faster and make intelligent decisions.

Over 800,000 users in 80 countries around the world rely on sa.global's industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future. We have 30+ years of real-world experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and we’ve been a part of Microsoft’s elite Inner Circle for 12 years. Our global organization has a 1000-member team across 25 countries.

For more information, visit www.saglobal.com.

Why Choose sa.global

Open, flexible, vibrant, collaborative, and diverse – these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.

Led by our Core Values: Agile, Capable, and Committed, which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.

About the Role

sa.global is looking for a motivated and skilled Microsoft Dynamics 365 Business Central (BC) Functional Support Consultant to join our dynamic consulting team in APAC! You can be located in Indonesia, Malaysia, or the Philippines. As a D365 BC Support Consultant, you will be relied upon to manage all incoming support issues, triage, and work with other resources to resolve, as necessary.

We offer a career with growth opportunities in a dynamic, collaborative, and supportive organization. We also have a strong and ethical working culture. If you'd like to work with a team that is passionate about their work while also having a good sense of fun, you might have just found what you are looking for!

Areas of Responsibility

• Be our primary contact for a list of Microsoft Dynamics 365 Business Central clients
• Maintain issue status and communication on open issues with the client
• Ensure clients get a reasonable response to their request as per sa.global’s published support offering
• Investigating cases and provide consulting services for multiple clients
• Provide development support for customer requests and quoting for any custom work
• Ensure recording and ongoing monitoring of all incoming request issues in the support system
• Ensure timely responses to client requests for support, according to urgency of the issue and SLA
• Assist clients with resolving issues
• Escalate support requests as required
• Report weekly to the Team Lead on the status of all issues
• Prepare written technical specifications for modifications undertaken
• Perform testing and quality assurance
• Liaise with product vendors on any issues relevant for our customers or sa.global
• Ensure the accuracy and consistency of information processed from within sa.global
• Maintain a professional standard in the workplace and represent the company at all times in the best possible professional standard
• Ensure timesheets are entered accurately on a weekly basis
• Ensure sa.global standards, methodologies, and conventions are complied
• Collaborate with our Global support teams

Skills and Experience

• Experience in troubleshooting issues related to Microsoft Dynamics 365 BC
• Excellent problem-solving skills, a strong customer-service orientation, and commitment to ensuring timely, quality solutions to customer issues
• Knowledge of underlying Microsoft technologies (SQL, Data analysis, reporting services) desirable
• Ability to work in both a team environment and on an individual basis in a motivated manner
• Positive attitude and patience
• Good time management and documentation skills
• Excellent communication and analytical skills
• Excellent written and spoken English
• Willingness to learn and be challenged
• Good presentation and training skills
• Enthusiasm to help customers succeed
• Constant motivation for learning and development, diligence, and responsible attitude
• Ability to resolve problems independently using an analytical approach
• Ability to focus on achieving results
• Ability to deal with clients in a professional manner
• Business process knowledge of multiple industries is a plus
• Bachelor’s or advanced degree in a science- or technology-related field (preferred)
• Experience in Windows Server Setup, Configuration, and Installation is an advantage
• Microsoft Certifications for Microsoft Dynamics 365 BC is an advantage