Driver Acquisition and Project - Operations, ShopeeFood (Yogyakarta)

Shopee

Kota Yogyakarta

IDR 100,000,000 - 200,000,000

Job description

Department: Operations

Level: Experienced (Team Lead)

Location: Indonesia - Yogyakarta

The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operational performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud.

Job Description:

Develop and implement effective strategies and planning for drivers recruitment.
Plan, run and evaluate driver ops strategic project.
Manage the end-to-end onboarding process and fulfill the given target.
Generate and analyze reports on driver acquisition and driver strategic project, identifying any bottlenecks or areas for improvement.
Provide regular reports to management on driver recruitment and driver strategic project performance, and potential areas for improvement.
Manage and oversee the end-to-end KYC process, including customer identification, verification, and due diligence.
Responsible for leading around 20 KYC agents.

Requirements:

At least 5 years of experience in operations, preferably in strategy and planning department from multinational company/tech company.
Strong analytical mindset (able to understand the context, find the correlation between subjects, analyze the data, draw conclusions, and provide recommended solutions).
Strong critical and strategic thinking (framework, leaning thinking, and root cause analytical thinking).
Experience in planning, executing, managing, and evaluating projects with excellent results.
Good communication skills and stakeholder management.
Excellent in deck creation and presentation skills.
Able to process data from Excel/spreadsheet.
Proficiency in English (written and verbal).
Excellent leadership and team management skills.