Director of Sales - MICE

Job Description - Director of Sales - MICE (HOT0B2CJ)

Work Locations

DoubleTree by Hilton Jakarta Diponegoro
17 Jalan Pegangsaan Timur
Central Jakarta 10310

The Director of Sales - MICE oversees day to day sales efforts of Senior Sales Managers, Sales Managers, and Sales Executives, with specific responsibilities for directing sales, training, and implementing action plans set forth in the marketing plan, under the general guidance and supervision of the Commercial Director.

What will I be doing?

As the Director of Sales - MICE, you will be responsible for performing the following tasks to the highest standards:

1. Responsible for the promotion and sales of all products of the hotel, including but not limited to banquets, rooms, catering, etc.
2. Lead the team to achieve sales targets and related tasks set by the hotel.
3. Develop sales plans and ensure that all team members maintain and develop customers in the region or industry they are responsible for according to the plan.
4. Summarize and manage the hotel sales process, conducting regular sales evaluations to ensure each salesperson achieves the sales target.
5. Monitor the output value of sales and adjust sales actions according to market changes.
6. Organize travel schedules and manage travel expenses to optimize sales force.
7. Build relationships with convention companies, conference service companies, travel agents, and Hilton regional sales offices.
8. Make every employee in the Sales department aware of his/her responsibilities, goals, and achievements, and evaluate employees twice a year.
9. Personally manage and maintain key accounts.
10. Set personal sales goals and select key customers.
11. Work with Sales, Marketing Communications, and Revenue Management to adjust team bookings to achieve maximum productivity within the hotel.
12. Ensure that the Sales team effectively completes quotations, sends contracts to customers, and follows up promptly.
13. Ensure that the department sends the teamwork order in a timely manner and the banquet work order is received by the relevant departments.
14. Proactively collect market and industry information to share with other members of the Sales team.
15. Understand and be familiar with all product information of competitors.
16. Welcome key customers, team leaders, and VIPs to the hotel when they arrive.
17. Organize regular meetings to ensure effective communication between the Sales team and the hotel Operations team.
18. Maximize sales at all times and effectively forecast team and banquet revenue.
19. Responsible for the budget formulation of relevant departments.
20. Provide regular training to employees to ensure that the team is familiar with hotel products and processes.
21. Regularly analyze customer output and source market structure, anticipate market trends, and design products and channels in advance.
22. Lead the Sales team to achieve departmental goals.
23. The department reserves the right to change or supplement the job description if necessary.
24. Perform any other reasonable duties assigned.

What are we looking for?

A Director of Sales - MICE serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Hospitality: Volunteer to provide unparalleled hospitality.
2. Integrity: Do what you should do all the time.
3. Leadership: Strive to be a leader in both your industry and your community.
4. Teamwork: Actively promote teamwork spirit in all work.
5. Ownership: Take responsibility for your actions and make decisions.
6. Now: Operate with urgency and discipline.
7. Good English and Chinese reading and writing skills to meet business needs.
8. Able to work under strong pressure.
9. Understand local customers and have strong market analysis ability.
10. Able to set overall business objectives and action plans best suited to the hotel.
11. Able to formulate and implement operating budgets and business plans.
12. Able to effectively market and position the brand at desired levels.
13. Knowledgeable of political, economic, and social issues, and market trends.
14. Good communication skills, knowledge, and ability to deal with crisis.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value.