Director of Housekeeping

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
The Four Seasons Hotel Jakarta is located in the Sudirman Central Business District (SCBD), one of the most prestigious areas of Jakarta, Indonesia. It provides easy access to corporate offices, shopping centers, and entertainment venues. Open since July 2016, Four Seasons Hotel Jakarta provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The hotel offers a range of rooms and suites designed with a blend of modern luxury and Indonesian culture. These accommodations are equipped with top-notch amenities and offer cityscape views. The hotel also supports Indonesian culture and art, with an extensive art collection on display and regular cultural events. Recent awards and honors include the Top 20 List for Hotels in Asia as voted by the readers of Conde Nast Traveler.

About the Role:
Four Seasons Hotel Jakarta is seeking a Director of Housekeeping to join our dynamic Rooms Division.

The Director of Housekeeping ensures that our guest accommodation and all areas in the front and back of house are maintained in a spotless condition at all times. They will also oversee the hotel's laundry and valet services.

The primary responsibility of this role is to ensure that Four Seasons standards are met through the effective training and management of our Housekeeping team, ensuring that labor and other costs are controlled without compromising quality, and coordination with all other departments of the hotel.

To be successful in this role, you will be a passionate and motivated leader, with excellent personal presentation and interpersonal skills.

What you will do:

1. Manage the staff of the Housekeeping Department - Interview, train and schedule the staff. Conduct Performance Evaluations and disciplines staff when needed. Ensure communication of and follow-up on any problems, guest requests or special requirements.
2. Establish detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment. Set and maintain high standards of cleanliness. Assign staff to complete the needed activities for the day. Monitor staff's activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Work directly with outside contracted companies to assure quality and timeliness of work.
3. Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Respond to all guest requests in an accurate and timely manner.
4. Assure the financial goals of the department are being met. Monitor and control labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services. Establish and maintain accurate inventory records. Participate in periodic Linen, Uniform and Supplies Inventories. Recommend appropriate actions based on results of inventory. Assure that equipment is properly maintained. Prepare annual budget for labor and operating expense. Propose items to be included in annual Capital Plan.
5. Assure effective operation of the Laundry/Valet Department. Assist the department when needed.
6. Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Respond swiftly and effectively in any hotel emergency or safety situation.
7. Comply with Four Seasons' Work Rules and Standards of Conduct.

What you bring:

1. Minimum 5 years Housekeeping managerial experience in fast-paced, high-pressure hotel environments.
2. Strategic, strong business acumen, high-level communication and interpersonal skills.
3. Passionate and motivated leader with excellent personal presentation and ability to lead a multi-cultural team.
4. Ability to multi-task on several tasks at once.

What we offer:

1. Be part of a competitive pay and benefits plan.
2. Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide.
3. Be part of a culture built on mutual respect, a growing world of opportunities, and an environment that supports a personal drive for excellence.
4. Have career growth opportunities both within the Four Seasons Hotel Jakarta and worldwide at other Four Seasons properties.
5. Excellent Training and Development opportunities, including educational assistance, and access to complementary e-training.

Note: For Indonesian Nationality only.