Data Admin Analyst - Customer Service (FMCG)

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading FMCG company in Indonesia. As expansion continues, our client is seeking a professional for the job of Data Admin Analyst. The job is based in Jakarta Indonesia.

Key job responsibilities:

- New Customer Registration & Database Management: Register new accounts, update the database, and reactivate accounts when necessary, ensuring all required documents are complete.
- Document Archiving: Maintain a digital archive with necessary documents for opening and modifying customer accounts.
- Back-Office & Cross-Functional Support: Assist the team with administrative tasks and collaborate with other departments to ensure a customer-centric Supply Chain process.
- Analytical Support: Provide data-driven insights to support the Customer Service and Supply Chain teams.
- Claims Management: Handle outbound claims for customers and ensure proper credit memo processing as per SOP.
- Inbound Claims Processing: Manage and follow up on claims received from the factory.
- Regulatory Compliance: Ensure all required documents comply with government regulations and SOPs for account management.
- Reporting: Generate periodic customer service reports.
- Order Processing: Process Purchase Orders to factories and Transfer Orders to warehouses using the 1NAV system.
- Administrative Responsibilities: Manage administrative tasks within the team and coordinate with cross-functional teams.

Job Requirements:

- Diploma in Business Administration or a related field.
- Prior experience in a similar role is an advantage.
- Strong interpersonal skills with effective communication abilities.
- Proven capability to provide technical expertise for customer benefit.
- Experience in a multinational consumer goods (FMCG) environment is preferred.
- Results-driven with a proactive and action-oriented approach.
- Experience in handling customer inquiries and managing expectations.
- Proficiency in Microsoft Office, particularly Excel.
- Familiarity with NAV system is a plus.