Customs Brokerage Agent (BTH)

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.

Job Description

• Ensure smooth and timely customs process flow, both Air and Ocean, Export and Import shipments
• Ensure accurate and timely client billing
• Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations
• Ensure accurate and timely data entry into our operating system
• Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
• Assist with verification of customs declaration information and the submission of such to the customs authority
• Track and trace Customs files
• Interact with customs authorities to address any issues/questions that may arise during the clearing process
• Attend any customs inspections or present documents to customs authorities when such are requested
• Act as the liaison between the customs authorities (or other government agencies and customers)
• Ensure timely customs clearance of cargo to customer for Import and Export shipments
• Verify documents received for Import and Export customs purposes are compliant and correct
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintain strong relationships with customs officers
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies and requirements
• Understand department process flow, constantly looking for areas of improved efficiency
• Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary

Qualifications

• This position will be based in Batam.
• Excellent verbal and written English.
• Minimum 2-3 year of experience in similar position and/or industry
• Fully understand customs brokerage processes, both Air and Ocean
• Must have experience in field operations activities, both at Airport Terminal and Tanjung Priok
• Having a PPJK license is an advantage
• Have own transport, i.e. motorbike/car, for daily operations activities

Application Closing: 28 February 2025