Customer Support Specialist (English)

Customer Service Representative - Night Shift

Responsibilities:

1. Provide timely support to customers through available communication channels (email and chat).
2. Identify and escalate priority issues through proper channels.
3. Assist customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
4. Meet all key performance indicators set by the company and client.
5. Work with other team members in identifying better ways to provide customer support.

Qualifications:

1. Minimum D3 or bachelor's degree from all majors.
2. Good written and verbal communication skills in English (will be tested during the recruitment process).
3. Fresh graduates are welcome to apply.
4. Flexible for shifting schedule and changes.
5. Strong problem-solving skills and demonstrated multi-task capabilities.
6. Preferably have a typing speed of at least 40 words per minute.
7. Fast learner and able to work independently in a multi-LOB (email and live chat).

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, and gender.