Customer Support Specialist (Bahasa Speaker, Remote)

Job Title: Customer Support Specialist (Bahasa Speaker, Remote)

Company: Europe based Outsourcing and Offshoring Consulting

Location: Remote (Indonesia)

Position Type: Full-time

Headcount: Multiple

Job Brief

We are seeking Customer Support Specialists fluent in Bahasa to join a leading BPO customer experience company based in Europe. In this role, you will be responsible for providing exceptional customer support remotely, ensuring client satisfaction, and resolving inquiries across various communication channels.

Key Responsibilities

1. Navigate and utilize a range of online systems to support seamless customer service operations.
2. Provide clear, accurate, and comprehensive information to customers using appropriate tools and methods.
3. Respond to and resolve customer inquiries efficiently via phone, chat, and email.
4. Address and resolve customer complaints professionally, ensuring customer satisfaction.
5. Follow standard operational procedures in all customer interactions to ensure consistent, high-quality service.

Qualifications

1. Fluent in Bahasa.
2. At least 1 year of proven experience in customer support.
3. Familiarity with CRM systems and customer service practices.
4. Strong multitasking, prioritization, and time management skills.
5. Excellent communication skills in English.
6. A customer-first attitude and a passion for delivering top-notch service.

At our client's company, you will thrive in a dynamic remote work environment that promotes continuous growth and development. With an attractive starting salary and the potential for salary increases after the first three months, the company offers ample opportunities for career progression. The culture is built around learning and innovation, ensuring that you will have the tools and support you need to succeed and advance within the company.

If you're passionate about customer service and fluent in Bahasa, please submit your resume to ariel.cabada@atlantisconsulting.ph or click the "Apply" link below.