Customer Support (Mekari Talenta)

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job descriptions

• Handle user inquiries and complaints through live chat/email
• Ensure user satisfaction through feedback and solution
• Inform users in case of website maintenance or any problems occurred
• Collaborate with internal team to handle complaints and other inquiries 
• Analyze client’s HR policies 
• Adjust product feature and implement them per client’s request

Requirements

• 1 year of related working experience as a Payroll / Compensation Benefit. Fresh graduates from Accounting / Mathematics are also welcome.
• Good payroll knowledge is a must.
• People-oriented, proactive, and communicative.
• Good analytical, logical, and problem-solving skills.
• Good personality and emphatic.

Required Skills

• Persuasion and Negotiation
• Chat Support
• Customer Service
• Typing
• Communication Skills
• Taxation
• Willing to independently learn online and offline 
• Fast adaptation