Customer Support (Mekari Sign)

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job description:

• Handle user inquiries and complaints through live chat/phone call/email
• Ensure user satisfaction through feedback and solution
• Inform user in case of website maintenance or any problems occurred
• Collaborate with internal team to handle complaints and other inquiries

Requirement:

• Minimum of 1 year working experience in Customer Support or related fields. Fresh graduates from all majors are also welcomed to apply
• Experience in handling user inquiries and complaints through live chat is a plus
• People-oriented, proactive, and communicative
• Good analytical and problem-solving skills
• Good personality

Required Skills:

• Persuasion and Negotiation
• Email Support
• Chat Support
• Customer Service
• Typing
• Communication Skills
• Fast learner
• Willing to independently learn

What You Will Get:

1. Competitive salary + daily allowance
2. Private health insurance (outpatient, inpatient, maternity, dental)
3. Allowance for sports activities and glasses/contact lenses
4. Strategic office location, accessible by MRT
5. Flexible working hours and remote work culture
6. Notebook Ownership Program
7. Friendly and dynamic work environment
8. Opportunity to take part in growing Indonesia's no. 1 SaaS company

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check bit.ly/RecruitmentFAQ-Mekari to see several frequently asked questions regarding our recruitment process.