Customer Support Associate

Our team thrives on dedication, empathy, and excellence in customer service. We are currently seeking a talented Customer Support Associate to join our customer service team and help us provide exceptional support and build lasting relationships with our clients.

Position Overview:
As a Customer Support Associate, you will be at the forefront of our customer service efforts, addressing inquiries, resolving issues, and delivering stellar support across various channels. Your role demands superb communication skills, empathy, and a strong commitment to excellence.

Key Responsibilities:

1. Swiftly respond to customer inquiries via email, live chat, and phone, ensuring every interaction is handled with professionalism and empathy.
2. Maintain accurate records of customer interactions and transactions, ensuring no detail is overlooked.
3. Collaborate closely with teammates to ensure every customer enjoys a seamless experience from start to finish.
4. Resolve customer issues and escalate complex problems as needed to ensure satisfaction.

Qualifications:

1. Proficiency in both written and verbal English.
2. Minimum of 1 year of customer service experience.
3. Excellent communication and interpersonal skills.
4. Ability to thrive in a fast-paced environment, juggling multiple tasks with ease.
5. A suitable environment for taking phone calls and a personally-owned PC or laptop with a minimum of 15 Mbps upload & download speed. A backup internet connection (10 Mbps) is also required upon hiring.

Compensation and Benefits:

1. Competitive hourly rate: $3-4 USD per hour.
2. Comprehensive health insurance with dental coverage.
3. Embrace the work-from-home lifestyle with flexibility and freedom.
4. Enjoy paid time-off, performance bonuses, and year-end bonuses.
5. Opportunities for advancement in a growing company.

PC AND INTERNET REQUIREMENTS:

1. A personally-owned PC with at least an i5 processor (or equivalent).
2. Minimum 15 Mbps upload and download speed.

How to Apply:
Ready to make a difference in the world of customer service? We’d love to review your application and get to know you more! Please submit your application through our dedicated link: https://bit.ly/cs-application-link and use Application Code: JAZZHR.

Strong communication and collaboration skills are essential, and we look forward to welcoming you to our team!

Please note: We will only review applications submitted through the provided link.