Customer Success Specialist (Mekari Talenta)

Mekari; Daerah Khusus Ibukota Jakarta; Remote; IDR 60,000,000 - 100,000,000; Full time

Job summary

Join a leading SaaS company in Indonesia as a Customer Success Specialist, where your passion for customer satisfaction will drive impactful results. In this dynamic role, you'll engage with clients to enhance their experience, ensuring they derive maximum value from our innovative software solutions. You'll be part of a collaborative team that values your input and offers a flexible work culture, competitive salary, and comprehensive health benefits. This is your chance to make a significant impact in a thriving organization that is dedicated to digital transformation. If you're a self-starter eager to grow and help others succeed, we want to hear from you!

Benefits

Competitive salary + daily allowance

Premium private health insurance

Flexible working hours

Remote work culture

Notebook Ownership Program

Allowance for sports activities

Unlimited sick leave with doctor's note

Friendly work environment

Opportunity for career growth

Qualifications

• 1+ years of experience in Customer Success or related field.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Maintain customer engagement and satisfaction through proactive communication.
• Gather client feedback and collaborate with product teams for improvements.

Skills

Customer Engagement

Problem-Solving

Communication Skills

Consultative Skills

Sales Experience

Team Collaboration

Education

Bachelor's Degree in Accounting or related field

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Responsibilities:

1. Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
2. You will work with your accounts proactively to drive product adoption as well as act as the voice of clients.
3. Proactively spot and correct any issues that could affect customer satisfaction or retention.
4. Facilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions.
5. Continually gather feedback from our clients, then work directly with our product team to provide input on the product roadmap.
6. Monitor & handle product renewal, retention including expansion to upsell product to achieve the company OKR.

Requirements:

1. 1+ years of relevant experience, Accounting background preferable.
2. Prior experience in closing sales deals at the executive level a plus.
3. You’re driven: No one needs to push you to excel; it’s just who you are.
4. Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
5. You want to help and serve our customers: They win, so you win.

Qualifications:

1. Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
2. Process-driven, empathetic, and a great communicator.
3. Excellent problem-solving abilities and consultative skills.
4. Loves working with clients and thrives on customer satisfaction and loyalty.
5. Ability to work collaboratively with technical and non-technical teams.
6. Outstanding communication and presentation skills; ability to present to C-level executives.
7. Diplomacy, tact, and poise under pressure when working through customer issues.
8. Strong team player but still a self-starter.
9. Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.