Customer Success Executive

Join our vibrant team as a Customer Success Executive and be the welcoming voice and dependable support that define our dedication to providing excellent customer experiences for our global customers. Advance your career in a collaborative environment where your commitment to customer satisfaction is not only acknowledged, but celebrated.

Responsibilities:

• Process incoming orders efficiently.
• Assist customers' inquiries via Email and Live chat.
• Identify opportunities to enhance customer relationships and promote additional products or services.
• Follow up on scheduled orders and email requests.
• Perform any related additional tasks that are assigned.
• Create orders processed status report on a weekly basis.
• Review performance metrics from the previous month.
• Analyze customer feedback.
• Evaluate the efficiency of current order processing workflows.

Requirements:

• Fresh graduates or candidates with at least 1 year of relevant experience in customer service, operations, or a related field.
• Strong communication and interpersonal skills.
• Knowledge about the Domain, Hosting/Server, and Website sales is an advantage.
• Punctuality - consistent adherence to schedules, timeliness, and reliability.
• Adherence to established processes, attention to detail, and commitment to maintaining consistency and quality in work.
• Proactive contributor - actively and consistently contributes ideas and suggestions without waiting to be prompted.
• Capability to work during weekends and public holidays as needed.
• Fluent in English is a must.

Working Conditions:

Must be based in Jogja or willing to relocate to Jogja. Hybrid working is allowed after the probationary period.

About Us:

We are a fast-growing company day by day, nurturing and supporting our team to achieve their career dreams. We are constantly looking for highly talented and passionate individuals to join our extended family. If you are a passionate, hardworking person and want to advance your career, there is no better place for your potential than Exabytes!

Founded in 2001, Exabytes has grown to become one of the leading cloud, eCommerce, and digital solutions providers in Southeast Asia today. We empower more than 160,000 businesses worldwide with the 4 most important values: Reliable, Affordable, Simple, and Profitable, using the power of technology to help our customers and you grow your business online!