Customer Solutions Manager, CSM

Job ID: 2726961 | PT Amazon Web Services Indonesia

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 products and services globally. Millions of customers—including the fastest-growing companies, largest enterprises, and leading government agencies—are using AWS to accelerate innovation, become more agile, and lower costs.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

Key job responsibilities

As a Customer Solutions Manager, you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your Program Management skills to interface with and influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, professional services, partners). You will be a trusted cloud advisor to your customer.

You will leverage your consulting, complex program management, and technology skills to understand your customer's strategic business objectives, translate them into an executable plan, and drive the implementation to success. You will understand your customers' biggest IT and Business challenges and provide prescriptive guidance based on AWS best practices.

The Customer Solutions Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units. You will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will coach customers on AWS services and support them in adopting the right solution at the right time.

Your actions will have to earn the trust of the customer by doing what's best for them in the long term. You will have to communicate confidently at both the executive and project team level, collaborating with a wide range of technical and non-technical teams.

A day in the life

1. Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units.
2. Be the single-threaded owner for Migrations and Strategic Initiatives.
3. Maintain a broad and in-depth knowledge of existing and developing technologies related to cloud computing.
4. Accelerate customer adoption through education and enablement.
5. Collaborate with customers in identifying and prioritizing strategic initiatives.
6. Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools.

BASIC QUALIFICATIONS

• 5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, and successful program completion.
• 4+ years of experience in a customer-facing role, engaging with customer executives, technologists, and/or partners.
• A history of problem-solving and innovation in developing technology programs.
• Strong verbal and written communication skills.
• Experience leading technical and non-technical transformation project teams.

PREFERRED QUALIFICATIONS

• Direct experience implementing cloud services including migrations and modernization projects.
• Knowledge of AWS Services and Solutions is an added bonus.
• Project management certification or training such as PMP, Scrum, or other Agile certification.
• Experience working with Cloud, Security, AI/ML, Analytics, IoT.
• Expertise in delivering large-scale migration, modernization, and rationalization engagements.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.