Customer Service Supervisor

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and services. Our mission is to transform homes into intelligent, connected spaces that offer comfort and peace of mind.

Opportunity

As a full-time on-site Customer Service Supervisor located in Jakarta, you will play a vital role in managing and enhancing our customer service operations. You will lead a dedicated team of customer service representatives to ensure exceptional service delivery, handle customer inquiries, and resolve issues promptly. Your strong leadership and communication skills will be essential in fostering a positive customer experience and promoting a culture of excellence within the team.

Responsibilities

• Supervise and train the customer service team to deliver high-quality support to our customers.
• Develop and implement standard operating procedures to enhance customer service efficiency and effectiveness.
• Monitor and evaluate team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction.
• Collaborate with other departments to address customer issues and improve service offerings.
• Analyze customer service metrics and gather feedback to identify trends and areas for improvement.
• Stay updated on product knowledge and industry trends to provide accurate information to customers.

Requirements

• Minimum 3-5 years of experience in customer service, with at least 1-2 years in a supervisory role.
• Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Ability to handle difficult situations and resolve customer complaints effectively.
• Strong analytical skills with a focus on improving customer service processes.
• Ability to motivate and develop team members for improved performance.
• Proficient in using customer service software and tools.
• Knowledge of smart home technology and related products is a plus.

Why Join Us

BIOTA offers an innovative and dynamic work environment where creativity and initiative are encouraged. Join us to be part of a talented team driving the future of smart home technology. Come and join the growing BIOTA team as a Customer Service Supervisor to make the world a better place to live in, one home at a time.