CUSTOMER SERVICE STAFF

Minimum Qualifications:

1. Bachelor's degree in any field.
2. 1–3 years of experience in customer-related services.
3. Strong team player with a diligent, friendly, and honest approach.
4. Excellent communication skills and a knack for creative problem-solving.
5. Meticulous attention to detail in all tasks.
6. Demonstrated responsibility and reliability in previous roles.
7. Flexibility to work shifts and nights to ensure comprehensive customer support.
8. Proficiency in computer operation.
9. Fluency in English, both oral and written.

About The Role:

We are seeking a detail-oriented and reliable Customer Service Staff to join our team. Customer Service is any activity intended to provide satisfaction through good service.

The services provided include receiving complaints and assisting Customers in solving their problems. A Customer Service must be good at finding solutions to solve problems faced by Customers.

Duties:

• Update and maintain information in our company databases and computer systems.
• Promptly address and resolve customer complaints with efficiency and professionalism.
• Provide comprehensive assistance and effective solutions to customer inquiries and challenges.
• Conduct thorough validation activities to ensure accuracy and completeness in issue resolution.
• Collaborate with cross-functional teams to optimize and elevate customer support processes.
• Proactively identify opportunities for improvement in customer service procedures and suggest enhancements.