Customer Service Staff

Responsibilities:

• Establish and build good communication with customers through e-commerce/marketplace platforms.
• Serve live chat questions, complaints and requests for return of goods from the customer in a friendly and polite manner.
• Follow up questions, requests for goods returns and complaints from customers to the relevant department.
• Provide a fast response in the form of solutions and alternatives to customers.
• Responsible for all customer inquiries and complaints.
• Always oriented to customer service and satisfaction.

Requirement:

• Minimum Senior High School.
• Preferably have 2 years of working experience in Customer Service/Admin Online.
• Fresh Graduates are welcome to apply.
• Age max 30 years old.
• Capability in Microsoft Office, skilled in Excel/PPT/Word is an advantage.
• Good communication skills in Bahasa and English; Mandarin is a PLUS.
• Strong customer service skills, cooperative attitude, able to multi-task & working detail-oriented.
• Able to work under pressure and willing to be flexible in terms of scheduling or overtime.
• Fast learner and have a high sense of responsibility. Experience using TikTok Shop, Shopee center seller website, Tokopedia, Lazada, etc.

Salary: 4.500.000-7.000.000