Customer Service Specialist

CV. Lagom Home Store – Yogyakarta, Yogyakarta

Full time

*** Training sessions will be provided ***

Join Lagom Home Store – A Leader in Premium Teak Furniture

Lagom Home Store is an exclusive online boutique specializing in high-quality teak wood furniture, delivering timeless designs across Indonesia. Based in Yogyakarta, we foster a collaborative, family-like environment where hard work and personal growth are highly valued.

As we continue to expand, we are looking for a Customer Service Expert to provide top-tier service and ensure client satisfaction at every step. If you're passionate about delivering exceptional customer experiences and thrive in a supportive team, we offer exciting opportunities for growth and career advancement.

Role Overview

We are looking for an experienced Customer Service Specialist to oversee our customer service operations, ensuring outstanding support for our premium furniture clientele. The ideal candidate should demonstrate leadership potential with a strong attention to detail, and the ability to grow into a coordinator role. This position requires confident communication skills in both Indonesian and English, with a talent for engaging clients by effectively showcasing the features and benefits of our high-end products to build lasting relationships.

Key Responsibilities

1. Customer Inquiry Handling:
   • Promptly and professionally handle customer inquiries via WhatsApp Business, Emails, Tokopedia, and Social Media.
   • Address pre-sales and after-sales queries to ensure comprehensive support and customer satisfaction.
   • Close sales deals by effectively communicating the value and benefits of our high-end furniture.
2. Order Processing:
   • Prepare accurate invoices, quotes, and payment method links.
   • Retrieve and input order details into the database to maintain accurate and up-to-date records.
   • Calculate estimated product shipping costs and coordinate with expedition cargo services to meet customer needs.
3. Customer Experience Enhancement:
   • Deliver a flawless customer experience by resolving issues promptly and professionally.
   • Collect and analyze customer feedback, sharing insights with the team for continuous improvement.
   • Develop strategies to enhance customer engagement and satisfaction.
4. Communication & Collaboration:
   • Collaborate with the customer service team to ensure consistency and efficiency in service delivery.
   • Coordinate with other departments, such as Supply Chain, to resolve customer issues and streamline processes.

Requirements:

1. Proficiency in English (intermediate level or higher);
2. Proven experience in a customer service role;
3. Strong written and verbal communication skills;
4. Detail-oriented with exceptional organizational and multitasking abilities;
5. Ability to remain calm and professional under pressure, handling challenging situations with ease;
6. A passion for providing outstanding customer service and a commitment to continuous improvement.