Customer Service Specialist

inDriver is an international ride-hailing service headquartered in Mountain View, CA. inDriver app's downloads exceed 150M, we are operating in more than 600+ cities in 45 countries.

We are expanding our presence in Southeast Asia, and now we’re looking for a Customer Service Specialist who will join our Customer Service department!

This position is based in Jakarta, Indonesia.

Please notice that CVs in English will be considered primarily.

This position is a contract role for 3 months.

What you will do:

• Handle multiple conversations (chats/calls/emails) simultaneously with customers.
• Respond to customer inquiries in a timely and professional manner.
• Document customer interactions and update customer records.
• Follow up on unresolved issues to ensure satisfactory resolution.
• Exceed customers' expectations in terms of customer service & accurate information.

What we expect from you:

• Digital literacy, data entry & writing skills, Google products knowledge (Google Sheets, Google Docs).
• Product knowledge on E-Hailing, Product & Services, Travel/Couriers.
• Competent verbal and written communication.
• Good language skills (depending on the supported country).
• Typing skills (min. 100 words per minute).
• Experience in using Customer Service CRM (SalesForce/Zendesk/Zoho).

Working terms:

• Stable salary, medical insurance.
• Unlimited opportunities for professional and career growth.
• The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry.
• Initial training.
• Working hours: 2/2 shift work.

We offer you all the conditions for professional and personal growth with a rapidly growing tech company.

Your resume will be considered within 14 calendar days from the date it was received. If your experience meets the requirements of our company, we will contact you. If you receive no feedback, it means that currently there are no suitable vacancies for you.