Customer Service Specialist

PT Xanhsm Green And Smart Mobility Indonesia

Position: Collections (Call Centre & Customer Service)

Employment Type: Full time

Responsibilities:

• Receive customer information through various channels: Hotline, Social Media, Email, Text Message
• Support and handle any arising issues for customers and drivers during the service process
• Provide consulting, answers, and solutions to customer and driver inquiries or complaints related to XanhSM products and services
• Conduct surveys to gather feedback, and assess customer satisfaction regarding product quality, services, and after-sales programs
• Implement sales and customer service programs according to plan (promotions, loyalty programs, etc.)
• Record and report customer feedback, proposing timely and effective solutions

Qualifications:

• College degree or above (Min D3)
• Prior customer service experience with transportation, traditional taxis, or ride-hailing services
• High sense of responsibility and teamwork spirit
• Positive work attitude with clear, intuitive goal setting
• Strong English communication skills is a must
• Be willing to work assigned shifts (including holidays and public holidays), to support 24/7 operations.
• Proficient with MS Office, Google Suites, and customer service systems
• We highly prioritize candidates who are ready to join immediately