Customer Service - Sleman

Job details

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Job type

Full-time

Location

Full job description

Job Desc:

• Guide our consumers and partners in using our products.
• Manage service enquiries and disputes arising from our consumers and partners.
• Provide excellent customer service to our consumers and partners base.
• Maintain good relationships and community building efforts with our consumers and partners.
• Support projects from all verticals including registration, acquisition, and sales transactions.
• Educate consumers and partners on Company products, promotional campaigns, as well as troubleshooting when they have difficulties.
• Resolve consumers and partners problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner information, etc.).

Requirements:

• Min D3/S1 any major with GPA 2.75.
• Clear articulation and good communication in Bahasa.
• Experience in customer service area.
• Experience in sales area.
• Typing skill with WPM 50 & accuracy 90%.
• Sense of empathy.
• Vaccinated min 2 doses.
• Energetic and agile.
• Min. fresh graduate and max 2 years in the same position (entry level).
• Attention to detail.
• Adaptive to dynamic changes.
• Able to speak English with minimum passive communication.
• Number of candidates required: 1 (one) person.

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