Customer Service Representatives - Work in Indonesia

Customer Service Representatives - Work in Indonesia

Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team.

Fresh Graduates are welcome. Visa and work permit will be provided.

Job Responsibilities:

• Manage a high volume of calls in a timely and efficient manner.
• Accurately identify and address customer needs.
• Conduct thorough investigations into customer issues.
• Provide effective solutions to resolve customer concerns.
• Maintain detailed records of customer interactions within the call center database.
• Consistently meet performance targets for quality conversations.

Qualifications:

• 0-2 years of experience in a call center or customer service environment.
• Demonstrated passion for social media engagement and human interaction.
• Willingness to relocate to Yogyakarta, Indonesia.
• Flexibility to work in a rotating shift schedule, including graveyard hours.
• Fluency in Thai and English.