Customer Service Representative - Rotational Shift

Customer Service Representative - Rotational Shift

• Handle User complaints which manifest as incoming Ticket in Resolution Tools
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.
• Acknowledging and resolving customer complaints through various channels.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Minimum 1 year of experience as Contact Center/Customer Service agent
• Required languages: Bahasa Indonesia (spoken and written).
• Bahasa Malayu will be advantage for the roles
• Must be willing to work on 24/7 rotational shifts.
• 5 working days, 9-hour shift inclusive of 1 hour break and short breaks
• Full Training Program will be provided for new hires.
• Must be willing to commute and work in Yogyakarta city (WFO)
• High commitment to qualify & high focus on customer
• Medical Coverage (BPJS Health Care)
• BPJS Manpower
• Attractive incentive