Customer Service Representative (English Speaking)

MAXIM Transportasi Online is one of the leading players in the fast-growing online services industry. Our mission is to provide our customers with convenient, reliable, and safe transportation and delivery solutions. Through our innovative technology and commitment to excellence, we are changing the way people receive service in Indonesia.

Due to the growth of daily tasks and our business expansion, our team in Kediri requires an additional employee who will be responsible for the following functions:

• Supporting Maxim users in resolving order-related issues while handling their feedback and requests via live chat and outbound calls.
• Monitoring service rule violations.
• Presenting users with offers of new conditions and promotions.
• Communicating with Maxim riders and assisting with online registration.

Working conditions & benefits:

• Online training course for beginners.
• Rp 3.000.000 (net) for the start + salary increase on a permanent basis, which depends on the growth of the branch's indicators and your personal performance.
• On-site work from a well-equipped office in Kediri (5-day working week, commercial hours).
• Tech-savvy environment (easily accessible CRM and educational software, office telephony, high-end work messenger, and informative in-company news blog).
• Possible career advancement: based on the results of your work, the company will be happy to identify areas for your growth, expand your functionality, or offer a new position in another region of Indonesia or abroad.

Requirements:

• Sales/Customer Service experience: min. 1 year.
• Strong command of the English language.
• Highly developed communication and problem-solving skills.
• Result-oriented team player.

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a customer service representative?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• Are you willing to undergo a pre-employment background check?
• How would you rate your English language skills?
• Are you willing to relocate for this role?