Customer Service Representative

Triv is one of the largest and oldest Cryptocurrency exchanges in Indonesia since 2015.

We're currently looking for a resilient Customer Service Representative for our Branch Office in Kapas Krampung, Surabaya. Worry not, we offer competitive compensation & attractive benefits for our hardworking team!

Your daily tasks will consist of:

• Responding to customer inquiries via phone, live chat, or social media
• Identifying customer needs and recommend suitable services.
• Staying updated on products, features, and system updates
• Coordinating with the team to resolve complex issues

And if you're someone who:

• Has a Bachelor’s Degree / Diploma or equivalent
• Has a proven work experience as a Customer Service Representative or in a similar role for at least 1 year
• Is proficient in typing and computer skills
• Has strong communication skills, both within the team and externally
• Has experience in the Crypto Industry would be a valuable advantage!
• Is able to work on the following shift schedule:
  • Monday to Friday: 4:00 PM - 12:00 AM
  • Saturday: 9:00 AM - 3:00 PM
  • Sunday: Off

Then you are the one we're looking for!
Good luck! We'll be waiting for you!