Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Our team in South Jakarta currently has an opening for a Customer Service Representative

YOUR ROLE & RESPONSIBILITIES

• Create Order Confirmations based on customer purchase orders, which are then signed by the Business Manager and/or the Commercial staff.
• Handle customer complaints and provide solutions to arising issues after discussing them with the relevant Commercial staff or other related divisions (Purchasing and Logistics or Collection).
• Create Delivery Orders as a reference for the warehouse to ship goods.
• Issue commercial invoices in the SAP system and provide the document to the finance team to be combined with the e-invoice.
• Assist Finance team in communicating outstanding customer payments (if needed, to help follow up on delayed shipments due to aging payments).
• Inform the Commercial team if sales fall below PT. Brenntag's minimum order value of€150 each of order line item.
• Follow up/update price conditions from the commercial team as mandatory information in the SAP system.
• Process Samples for releasing commercial stock to the lab or customer.
• Create credit notes in the SAP system and forward the document to the finance team.
• Handle and process returns/exchanges of materials in the SAP system, and communicate the process to the warehouse team for follow-up.
• Manage manual archives of all documents: SO, DO, Billing, PO, CN, Returns.
• Create indent sales in the SAP system: receive orders from MSO, process SO-DO-Billing, and generate indent reports based on commissions received from suppliers.
• Perform work according to procedures outlined in ISO 9001:2015, ISO 14001:2015, and OHSAS 18001:2007.
• Implement HSE regulations applicable in the company.

YOUR PROFILE

• Minimum Education : Associate Degree (in any field)
• Minimum Training : Customer Service/Service Excellence
• Minimum Experience : Sales Administration Staff, Customer Service
• Other Skills : Ms. Office, SAP, Fluent in English, Time Management, Problem-Solving

INTERESTED?

We look forward receiving your application.

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.