Customer Service Representative

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ADA

Daerah Khusus Ibukota Jakarta

IDR 100,000,000 - 200,000,000

Be among the first applicants.

Yesterday

Job description

About Us

ADA is a leading data & artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 12 markets in South and Southeast Asia and partner with leading brands to drive their data and digital maturity.

About The ECommerce Department

ADA's eCommerce department optimizes brands’ presence and marketing performance on marketplaces and brand-owned eCommerce sites to deliver real business outcomes through innovative eCommerce solutions.

Key Responsibilities:

Answer to Inbound Calls, Email and Web inquiries of brand's customers.
Support Inbound and Outbound Calls.
Upsell or Cross Sell Products.
Weekly/Monthly Reporting to Clients.
Daily coordination with clients/brand.
Resolve after sales issues raised by brands customers.

This role would be a good fit if you have:

6-12 months of Customer Service working experience.
Diploma or Degree in any related field, or equivalent practical experience.

We are looking for someone who has/is:

A get-things-done attitude.
A team player, task oriented and possess good communication and customer service skills.
Ability to provide feedback to improve the customer service experiences will be an added advantage.

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Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website www.ada-asia.com for regular updates on available roles.