Customer Service Representative

Hiring Experienced and Fresher

This is a 24/7 Rotational Shift

ON SITE ROLE - WORK FROM OFFICE

English Fluency: Written and Spoken English

Education: Diploma 3 / Bachelor's Degree - GRADUATED

Location: Lippo Mall, Yogyakarta

Notice Period: Can join IMMEDIATELY

Essential Functions/Core Responsibilities:

1. Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
2. Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
3. Attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
4. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
5. Maintain broad knowledge of client products and/or services.
6. Prepare complete and accurate work including appropriately notating accounts as required.
7. Participate in activities designed to improve customer satisfaction and business performance.
8. Offer additional products and/or services.