Customer Service - Outsource

Contract/Temp

Jotun Indonesia is seeking an apprentice to support our Logistic team. This position provides excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits, and complaints to ensure accurate and efficient working procedures and a high level of customer satisfaction.

Responsibilities:

• Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure excellent and efficient customer service.
• Perform invoicing of customers' orders accurately and efficiently, respecting local laws and Jotun procedures.
• Follow up on customers' complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
• Actively handle customers' inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service.
• Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders.
• Monitor daily follow-up of orders and change dates if applicable to achieve correct backlog and OTIF.
• Handle approved sales returns with appropriate charge information and create credit notes when required.

Job Requirements:

Required:

• Bachelor Degree from Business Administration or equivalent
• 1-2 years of experience in Customer Service, Logistic administration, or equivalent is an advantage.
• Good command of English
• Analytical and problem-solving skills
• Ability to learn and adapt quickly

Preferred:

• Experience in the Paint Industry or Manufacturing with ERP system processing
• Meticulous and attention to detail
• Domicile and able to work at MM2100 Industrial Estate - Cikarang Barat

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Your application will include the following questions:

• What's your expected monthly basic salary?
• How would you rate your English language skills?
• How many years' experience do you have as a Customer Service Role?
• How many years' experience do you have as a Customer Service Administrator?
• Which of the following ERP products do you have experience using?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?
• Do you have a Bachelor Degree?