Customer Service & Operations

About Us
RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview
RecruitGo is in search of a Customer Service & Operations professional based in Jakarta, Indonesia. Our client is a freight forwarding company. In this role, you will be responsible for serving as the main point of contact for customer inquiries and shipments, managing airfreight and oceanfreight logistics, including booking and documentation, and resolving shipping issues while keeping customers informed. You will also handle end-to-end shipping documentation, ensure compliance with regulations, maintain accurate transaction records, collaborate with teams to enhance customer experience, and contribute to operational improvements by monitoring feedback and service metrics.

Responsibilities

• Act as the primary point of contact for customers regarding inquiries and shipments.
• Address customer questions and issues promptly, ensuring high levels of satisfaction.
• Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation.
• Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.
• Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
• Utilize critical thinking to find effective solutions for customer needs.
• Prepare and handle all shipping documentation from end to end, ensuring compliance with international regulations and company policies.
• Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments.
• Work closely with teams to provide a seamless customer experience.
• Assist in the development of operational improvements to enhance service delivery.
• Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

Qualifications:

• Degree in Logistics, or a related field preferred.
• Minimum of 3 years of experience in freight forwarding operations.
• Strong knowledge of freight forwarding operations, ocean and air documentation, regulations, and industry practices.
• Excellent communication skills, both verbal and written, with a strong customer service orientation.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.

Why RecruitGo?
RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

• Salary Range: USD 800 per month
• Work Schedule: Monday-Friday
• Work Setup: On-site
• Working Device: Will be provided by the client
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients' expectations are met.

Job ID: RQ0869